a study of the role of ict on improving organizational performance in academic libraries of state universities in city of isfahan based on the balanced scorecard

purpose: this research aims at investigating the role of ict on improving organizational performance in academic libraries of state universities in isfahan based on the balanced scorecard. method: the research method is descriptive survey study. the population consists of all 169 librarians of the university of isfahan, isfahan technical university and isfahan medical sciences university. the sample was estimated 118 persons using random stratified sampling. to collect the data a researcher-made questionnaire was used. the face validity of questionnaire was approved by the expert teachers in library and information science and management and reliability coefficient was calculated 0/97 using cronbach’s alpha. findings: results showed that the role of ict on every aspect of the balanced scorecard, including internal processes, user satisfaction, financial improvement, and growth and learning is above the average from librarians’ point of view. based on the demographic characteristics, position, level of study and years of work, there was no significant difference between librarians’ viewpoints; but the people with the librarianship degree considered the role of ict in improving organizational performance more than those librarians without a librarianship degree. the findings showed that ict had the greatest role on internal processes and the lowest role on growth and learning.